If you purchased Thruvision cameras or accessories via a reseller

If you purchased Thruvision cameras or accessories through a third-party reseller you should contact your reseller for advice in the first instance.

If you purchased Thruvision cameras or accessories directly from Thruvision

If you purchased Thruvision cameras or accessories directly from Thruvision, there are two options for requesting support:

  1. Send us an email - our support email address is support@thruvision.com. This will automatically open a ticket in our support database.
  2. Submit a ticket online - you can access our support database to submit support tickets here.


We will endeavour to respond to your request within 2 business days.